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Annual Report 02/03:
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NICRO Annual Report 2002-2003

 Page 3
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Nicro Enterprise Finance ( NEF)


JJ OOSTHUYSEN
JJ Oosthuysen Managing Director
The financial year ending 31 March 2003 has certainly been a good year for NEF with external funding being sourced

and secured. This ensured that a heavily bruised and embattled NEF survived and was able to implement its new business model.

NEF was able to restore the confidence of Khula Enterprise Finance and gain the confidence of the Umsobomvu Youth Fund. This not only secured funding, but also unlocked the potential of the new business model, which will greatly benefit micro enterprises seeking finance.

The following NEF offices were opened during this financial period:

  • Braamfontein – Gauteng Provincial Office
  • Mitchells Plain – Western Cape Provincial Office

In the process of building infrastructure and capacity to deliver, it is our aim to avoid exposing NEF to runaway lending by ensuring that proper lending systems and procedures are in place. This entails developing optimal mechanisms and management instruments capable of overcoming the adverse attitude towards repayments that characterises the markets we serve.

Towards the end of this financial period, the NEF Board of Directors attended a workshop on good corporate governance that studied the KING 2 report on corporate governance principles. At a subsequent directorate meeting, it was resolved that NEF would implement the principles and recommendations of KING 2 over the next twelve months. Sub committees of the NEF Board of Directors, referred to as Board Committees, have since been appointed do deal with the various requirements of KING 2.

The accounting policies applied throughout the year and in preparation of the annual financial statements for this financial period, conform to South African Standards of Generally Accepted Accounting Practice.

The auditors, KPMG, performed the annual financial audit and the annual fact finding audit for the financial period under review.

NEF has secured adequate loan book capital for the forthcoming financial period.

NEF is both well placed and structured with a clearly defined targeted audience, specifically the small and very small sized business owner or aspiring entrepreneur. NEF’s focus is crystal clear in terms of its target market, the delivery of a quality financial service at an affordable rate and in increasing stakeholder value.

The formation of a legal department to strengthen NEF collection rates is imminent. The target market demands a method of collection consistent with its attitude. As a development lender, NEF has an obligation to develop and install an understanding of credit management within our client base.

Loan disbursements were low during the twelve months under review, but high growth in loan volumes is expected for the coming financial period. In an effort to become both competitive and sustainable, NEF has surrounded itself with a team of professional people to provide the required services.

NEF is faced with the task of finding the balance between delivering in terms of its mandate - the provision of micro finance to small and very small entrepreneurs - and becoming sustainable as a Micro Finance Institution.

The success of NEF in the year ahead depends on the following key elements of the operations:

  • Loan assessment capabilities
  • Collections when due
  • Recovery of non-performing loans
  • Refining the business model
  • Building management and staff capacity
  • Risk management

The main challenge will be for management to deliver in terms of the performance indicators that have been agreed with the respective funding institutions.
Mrs Morolong

NEF Board of Directors

 
   
Chairperson: Soraya Solomon
Managing Director: JJ Oosthuysen
Member for Finance: George Watson
Supervisory Members: Mashumi Mzaidume
  Pele Mavela
  Mandla Gobingca
  Wajdi Abrahams
Stakeholder Representatives:  
Thabo Shenxane Umsobomvu Youth Fund
Caroline Munsami Umsobomvu Youth Fund
Ruth Masokoane Khula Enterprise Finance
Ronald Klotz NICRO


Client Satisfaction Survey

During August 2002 NICRO conducted its first national Client Satisfaction Survey. The client survey is a valuable evaluation tool, as it provides direct feedback from our most important stakeholders, our clients, as to how they perceive our services. It also reflects the willingness of NICRO to be transparent and accountable.

The survey provided us with some indication as to why people visit NICRO and how they experience our services. The feedback received was overwhelmingly positive. Valuable information was also gathered about how we could potentially improve our services.

Methodology

The Client Satisfaction Survey card was designed taking into account the literacy of clients and time available for completing the survey card. The cards were made available in English, Afrikaans, Xhosa, Zulu, Seswati, Twana, North-Sotho and South-Sotho, and distributed to all provinces, based on the language preference of the province.

In addition to providing biographical details and the reasons for visiting NICRO, clients were asked to indicate, on a three-point scale, how satisfied or unsatisfied they were with:

  • Manner attended to
  • Appearance of the offices
  • Privacy during consultation
  • Use of available time
  • Way their problem was addressed
Two open-ended questions were also included to identify what impressed clients most during their visit and to give any suggestions on how NICRO services could be improved.

Clients were also given the option to provide their contact details if they wanted to discuss any of the issues raised in the survey card at a later stage.

In total 597 survey cards were received from eight provinces.

Provincial representation

   
Eastern Cape: East London
  Port Elizabeth
  Queenstown
  Uitenhage
  Umtata
Free State: Bethlehem
  Bloemfontein
  Kroonstad
Gauteng: Germiston
  Johannesburg
  Krugersdorp
  Pretoria
  Soweto
  Vaal
Kwazulu-Natal: Durban
  Empangeni
  Pietermaritzburg
Limpopo: Polokwane
Mpumalanga: Nelspruit
  Standerton
Northern Cape: Kimberley
  Okiep
  Upington
Western Cape: Mitchells Plain
  Strand
  Woman Support Centre

Survey cards were distributed and completed by the North- West province, but due to problems with the postal services this information could not be retrieved.

The provincial representation per province is very close to the
actual provincial distribution of NICRO services, except for
Kwazulu-Natal that was under-represented.



 

Copies of this Annual Report are available from the NICRO National Office nicro@wn.apc.org